FAQ

House Removals and storage facilities are usually booked between 7-14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal or secure storage until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply.

It’s always ideal for us to visit your home to determine the cost of your move. The cost of house removals is influenced by numerous factors such as packing, access, size of lorry, number of staff etc. With this information we can compile an accurate quotation tailored to your individual move. This quotation will be delivered quickly and for no cost.

We cover the whole of the UK and Europe with our own transport offering full, part and return load services.

We operate a range of vehicles from 3.5 ton vans up to 13 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to transport your goods.

Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.

Unless this was agreed at the quotation stage, then all items needing dismantling are expected to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.

You can use our storage facility for as long or short a period as necessary.

Containerised storage facilities are not the same as self storage. Your goods are sealed in a storage container and then stored with other containers at our warehouse. This ensures that your goods are secure but does not make access easy.

Any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for our storage facilities with the addition of foodstuffs.

Gas cylinders cannot be transported on our vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance, other arrangements must be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.

Yes, we use specialist covers for Sofas, TV’s, pictures, mattresses, banisters and carpets. Also on the vehicles we have hundreds of industry protective blankets for protection.

The usual offering is that that the removal company will provide all your boxes and packing materials during the move. Our surveyor will estimate the quantity, and we will deliver them in advance.

Yes, we have the right equipment and staff knowledge to undertake these types of services.

The easiest way to move house plants is by having your professional removals company handle it. We can transfer your greenery safely and securely, though not put it into storage.