Removal Frequently Asked Questions

We have put together a selection of commonly asked questions that we get asked. Hopefully the list of questions below will cover most queries you may have, however if you have a question that you are unsure of, please don’t hesitate to contact us.

Household Removals and storage are usually booked between 7-14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply.

It’s always ideal for us to visit your home to determine the cost of your move, as it depends on numerous factors such as packing, access, size of lorry, number of staff etc. With this information we can compile an accurate quotation tailored to your individual move.

We cover the whole of the UK and Europe with our own transport offering full, part and return load services.

We operate a range of vehicles from 3.5 ton vans up to 13 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to transport your goods.

Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.

Unless this was agreed at the quotation stage, then all items needing dismantling are expected to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.

You can store your goods for as long or short a period as necessary.

Containerised storage is not the same as self storage. Your goods are sealed in a container and then stored with other containers at our warehouse. This ensures that your goods are secure but does not make access easy.

Any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs.

Gas cylinders cannot be transported on our vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance, other arrangements must be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.

Yes, we use specialist covers for Sofas, TV’s, pictures, mattresses, banisters and carpets. Also on the vehicles we have hundreds of industry protective blankets for protection.

We offer all your boxes and packing materials within the move, and our surveyor will estimate the quantity, and we deliver them in advance.

Yes, we have the right equipment and staff knowledge to undertake these types of services.

Yes. We can transfer your greenery, though not into storage.

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